Wednesday, June 5, 2013

World Service Learning Network (American Express)

Seeking an Instructional Designer with a solid foundational background in technical training and e-learning development to focus on building lessons and courses for multiple clients maintaining multiple training programs and initiatives. The ideal candidate will be able to use their design skills equally well for Instructor Led Training and E-Learning as a delivery mechanism to drive significant improvements to customer satisfaction. This candidate will focus on delivering training through the above mentioned skills/blend to Customer Care Professionals.

The training developed in this role will directly impact the American Express products and services while living the American Express Customer Care Principles. This role will also require the ability to clearly explain and train complex customer service skills by the learning products they produce for facilitation team. The successful candidate will have experience developing and designing training content. A key to success will be to do this within the blended learning framework. Additionally, the ideal candidate should be able to provide insight into the global training business, with a beginning track record for building high impact, blended learning lessons and courses. They will be aware of emerging technology and how that technology can be used in a learning environment.

A virtual position would be considered.

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